Frequently Asked Questions

Welcome to Our FAQ Site. Here you will find information from many of our products.

Faq

Do I need to be there when the site is being measured and installed?

It is advisable you are there when the site is being measured so you can answer any questions our staff may have. Also, if you are there when it is being installed you can confirm that you are happy with the installation.

Can marble be repaired if it’s damaged?

Yes. The best people to speak with about how to repair marble are your local retailers. They know about the latest products which are meant for repairing marble. Most of these will come in the form of an epoxy glue or filler. Wiping down any broken pieces with acetone so that all existing materials are removed is the first step in making sure that it will re-bond with the broken piece. Make sure to clear all bonding agents from the surface of the marble. Be sure to apply the right amount of pressure for the right amount of time.

How do I achieve the best from a Natural Stone installation?

The final look of mixed tiles may fall short of appearance expectations, especially if the stone is variegated and veined. The installer should mix tiles from different boxes during the installation to achieve a more even, visually pleasing result in the finished surface. The homeowner should always look at the natural stone with the installer before the installation takes place. Moreover, it is highly recommended that the homeowner gets involved and discusses the stone layout with the installer in details to prevent misunderstandings from occurring.

Where are you located?

We are based in Damansara Utama, Petaling Jaya, Selangor and ViVa Home, Kuala Lumpur. Please check our location map

What do I need to consider when buying marble?

Make sure that your choice in marble tile has been appropriately gauged (its edges are perfectly square) and calibrated (the back of each tile is made entirely flat). This will make it easier to install from tile to tile. And when you order marble, expect color variation. This is a natural product, the color of which has been determined randomly depending on which mineral content makes up each batch when the marble is formed.